By purchasing from All Salon Supplies Pty. Limited you are agreeing to our terms and conditions.

Returns Policy

Kindly select your items carefully as we do not accept refunds or exchanges for 'incorrect purchasing decisions' or 'change of mind.' **

• Descriptions are provided for each item, and in many cases numerous photos.  If you need further information, you must ask before purchasing.
• If you have very specific requirements with colour or design, size or other specifications, you must contact us to specifically advise your requirements prior to purchasing.  We suggest that you also email these and we can provide written acknowledgment to ensure that your requirements can be satisfied. 
• All photos are for illustration purposes, and exact design and colours may vary due to upgraded model, factory changes, or other reasons.  Further photos can be requested, and we shall assist where possible.  We recommend that you come and inspect prior to purchasing.     
• If you have any questions, kindly contact us prior to purchase.
• Our policy is that all items from our Store are non-returnable unless defective. **
• All Items returned un-opened in their original packaging shall incur a re-stocking fee (generally the higher of $55 or up to 25% of the purchase price.)  Re-stocking fee includes labour, checking of items, and administration time and costs for issue of refund, cancellation of order etc. 
• All Items returned opened in their original packaging shall incur a re-stocking fee (generally the higher of $65 or up to 30% of the purchase price.)  Re-stocking fee includes labour, repackaging costs, checking of items, and administration time and costs for issue of refund, cancellation of order etc
• Under no circumstances shall All Salon Supplies be liable or pay, or refund your freight.  Any returns / freight  expenses are at your expense.  This includes the freight cost to you, and the freight cost to return items to our Sydney warehouse.
• Any refund shall be of the purchase price of the actual stock items only, no refunds for freight.
• Items must be returned within 14 days of purchase generally.

Damaged during Transit

If an item is damaged during freight, this is not DOA, this is a courier issue, and we cannot be held responsible for items damaged during transit.  For this reason, we strongly recommend taking out freight insurance.  If you choose not to take freight insurance and your item is damaged in transit, then your claim is against the courier company itself.  If you do not take insurance it is your risk.

The courier is an independant company to All Salon Supplies Pty Ltd.

You are welcome to organise your own freight and insurance, and in many cases this is encouraged.  If you proceed to purchase from All Salon Supplies Pty. Ltd and allow us to organise a courier for you, you accept that any claim for freight damage is between yourself and the courier company.

Please discuss taking insurance out with your order 02 8208 6114.

Porcelin and fibreglass and other fragile items..

1. It is your responsibility to check the packaging and box before signing the courier receipt.

2. We suggest that you do not sign the courier receipt until the item is checked.

3. You must report any damage to us within the same business day to andrew@allsalonsupplies.com.au

4. We strongly advise that you insure your item, otherwise any transit damage is your risk, and your claim is with the courier company, not All Salon Supplies PL.

5. All correspondence about damaged items is to be in writing to the above email address.

6. All Salon Supplies PL is not responsible for freight costs if your item is damaged in transit.  It is your responsibility to return the item to our warehouse for inspection within a reasonable time period, usually seven (7) days.

7. If you choose to return the item damaged during transit, then you shall be refunded your original purchase price, less a reduction for the damage * (only * if you chose not to insure your item).  If insured you shall be refunded your full purchase price one the goods are returned.

Warrantable Items

Items expressly covered by warranty must be returned by you or your courier to our Sydney warehouse.  We are happy to assist with this.  Under no circumstances shall All Salon Supplies be responsible for freight costs either from our warehouse to you, or from you to our warehouse.  You must also provide proof of purchase and disclose details of any issues you have experienced with our warrantable product. *^ Warranty covers repair or replacement of the faulty item, where possible.

Dead on Arrival

If your item is DOA (Dead On Arrival), you must contact us and return the item within 7 days to arrange for return and replacement of the item.

Under no circumstances shall All Salon Supplies be responsible for freight costs either from our warehouse to you, or from you to our warehouse.  You must also provide proof of purchase and disclose details of any issues you have experienced with our warrantable product.

Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund of the purchase price shall be provided.  Note this does not include a refund of the freight cost.  You must contact our office, prior to return of goods.

We strongly recommend freight insurance $8 for every $500.  We cannot be held responsible for items damaged during transit.  Please note that glass or porcelin cannot be insured with our courier, however seperate insurance can be taken out at a cost of $30 per shampoo basin.  We highly recommend this.

How to return your item:

1. Contact our company via email to andrew@allsalonsupplies.com.au  We shall evaluate your return request, record all the necessary product return information.  The Customer Service Representative will also provide you address details of where to send your return.  All freight costs are at your expense, however can assist with you by recommending a courier.

2. Send your item to the return address provided. Please ensure that your customer details are clearly displayed on the return packaging.

3. As soon as the return has been received and inspected, a replacement product will be shipped, where possible.  You shall be responsible for the freight cost of the replacement item.

IMPORTANT:

• The return must be received by All Salon Supplies within a reasonable time period (usually (7) seven days.)
• Replacement product will only be shipped after the faulty item has been received by All Salon Supplies .
• Under no circumstances shall All Salon Supplies be responsible for freight costs to or from our warehouse.
• Under no circumstances is All Salon Supplies Pty Ltd responsible for items damaged during transit.  We recommend you take out transit insurance for this.
• If a refund is to be issued, it shall be for the item purchase price only, not freight or insurance costs.  A refund can only be issued once the original item has been returned in the original packing to our Sydney warehouse. 

 Additional Terms of Purchase

• While all care is taken, any errors or omissions in the item description or pictures are unintentional.  You should contact our office to specify your exact requirements prior to purchase.
• Certain imported products may have parts that are not Australian standard, such as certain tap fittings.  All items are sold as is, at reduced wholesale direct prices.  We are not liable for any costs to bring products up to Australian standard.  By purchasing from All Salon Supplies Pty. Limited you agree to this term.  This includes tap fittings on shampoo units.
• All Salon Supplies Pty. Limited is not directly liable for any loss, theft, or damage to any goods under any circumstances.  We recommend freight insurance be taken out with the courier company at a cost of $8 for up to $500.  This shall cover the purchased item only and the cover is arranged through either our courier or Australia Post, or a third party as applicable.  In some cases you may be required to provide details to the freight company or Australia Post.  Note, porcelin and glass are fragile items, and are transported at your risk.  We strongly suggest that you take out the additional insurance on these items ($30 per shampoo basin), please mention this on purchase, either on your 'notes' or to the sales person when purchasing.
• We adhere to all trading rules of the Department of Fair Trading NSW (Australia)
• We will not be liable for any loss of income, loss of profits, loss of contracts, loss of billable time or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
• Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
• We are committed to working through any issues you may have in accordance with our policies. Should an issue arise, we will direct your case to our resolutions team who will contact you to resolve your case.
• We do ask that you choose your item carefully when purchasing.  We will only dispatch the item(s) you have purchased (this includes style and colour). Once the item has been shipped we cannot be held responsible for colour changes, changes of mind etc. 

Please Note:   by purchasing you agree to the above terms and conditions.

** Unless otherwise specified under T.P.A. or other ACCC guidelines.

*^ Warrantable Products include an expressly stated period of cover in item description.